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Frequently Asked Questions

Have a question or ran into an issue? Our FAQ section is the best place to start. It covers common problems, how-to guides, and helpful tips for our games, apps, digital assets, and services. Before reaching out, please take a moment to browse the FAQ — you might find your answer instantly, without waiting for a reply.

How do I report a bug or issue?

Simply use the contact form to get in touch with us. Please describe the problem as clearly and in as much detail as possible to help us understand and resolve it quickly.

Can I use the digital asset in commercial projects?

Yes, you can use our digital assets in commercial projects. If you're using free assets, you must provide proper credit as specified in the asset description. Purchased assets can be used in both personal and commercial projects without credit, but they cannot be resold, redistributed, or shared in any form, even if modified. Each purchase is for end-use only and not for resale or inclusion in other asset packs or marketplaces.

Is there a limit to how many times I can download my purchase?

No, there’s no limit. You can download your purchased assets as many times as you need from the platform where you bought them. Just make sure you're logged into the account you used for the purchase.

Are updates included with my purchase?

Yes, all future updates and fixes are included with your purchase at no extra cost. You’ll be able to download the latest version from the platform where you bought the product whenever it's available.

I was charged twice, how can I get a refund?

We can’t process refunds directly. All purchases are made through external platforms, so if you were charged twice, please contact the support team of the shop or marketplace where you made the purchase. Make sure to include your invoice number, the payment method used, and the name of the platform to help them resolve the issue quickly.

Where can I find my invoice or receipt?

We don’t operate our own shop, all of our products are sold through external platforms (such as marketplaces or app stores). You can find your invoice or receipt directly on the platform where you made the purchase. Please check your account or order history there.

Do you offer refunds or exchanges?

Refunds and exchanges are handled by the external platforms where our products are sold. Please refer to the refund policy of the shop or marketplace where you made your purchase. We follow their guidelines and are unable to process refunds directly.

How long does it take to receive a response?

Response times depend on our current workload, but we typically reply within 72 hours. We appreciate your patience and will get back to you as soon as possible.

Get in Touch with Us!

Still need help? If your question isn’t answered in the FAQ, feel free to reach out using the contact form. For support related to purchased products, please include your invoice number and specify the service or shop where you made the purchase. This helps us assist you faster and more accurately.